Refund policy

We take great care in packaging every order. As our pieces are handcrafted and produced in limited quantities, we are unable to offer returns or exchanges for reasons other than damage during transit. Please read the policy below before placing your order.

1. Store Credit Only

Where a claim is approved under this policy, compensation will be issued as store credit to your account on our website.
Store credit may be used toward any future purchase and is non-transferable and non-redeemable for cash.

2. Damage During Transit

If your order arrives damaged due to shipping, we will gladly review your claim.
To help us verify transit-related damage, please record a continuous unboxing video that:

•⁠ ⁠Starts before the outer package is opened
•⁠ ⁠Clearly shows the sealed outer packaging
•⁠ ⁠Shows the opening of both the outer and inner packaging
•⁠ ⁠Clearly captures the damaged item
•⁠ ⁠Includes the shipping label

For a claim to be considered, the video must be unedited and recorded in a single continuous take.
Unfortunately, we are unable to process damage claims without this evidence, as it is required for verification with our shipping partners.

3. Exchanges

We do not offer exchanges for different designs, colours, styles, or products.
If a claim for transit damage is approved, store credit will be issued in accordance with this policy.

4. Items Not Eligible for Refund or Credit

As all sales are final, we are unable to offer refunds, returns, or store credit for:

•⁠ ⁠Change of mind
•⁠ ⁠Personal preference regarding colour, finish, size, or appearance
•⁠ ⁠Minor variations caused by photography, lighting, screen settings, or the handcrafted nature of the product
•⁠ ⁠Allergic reactions or material sensitivities (all materials are listed on the product page for reference)
•⁠ ⁠Normal wear, tarnishing, ageing, or discolouration over time
•⁠ ⁠Damage resulting from misuse, accidental impact, improper storage, or general wear after delivery